Portfolio Liquidation by Collector
Overview
The Portfolio Liquidation by Collector report provides supervisors with detailed performance analytics for individual collectors within each portfolio. This powerful report breaks down portfolio performance at the collector level, allowing you to identify top performers, spot underperforming collectors, and make informed decisions about workload distribution and training needs.
Key Benefits
- Identify Top Performers: Quickly see which collectors exceed liquidation targets
- Spot Improvement Opportunities: Find collectors who need additional support or training
- Balance Workloads: Use account count data to ensure fair distribution of work
- Track Progress: Monitor individual progress toward portfolio liquidation goals
- Optimize Team Performance: Make data-driven decisions about collector assignments
Understanding Your Data
| Column | What It Means | How to Use It |
|---|---|---|
| Portfolio | The portfolio name | Group and compare collector performance by portfolio |
| DatePlaced | When the portfolio was placed with your agency | Understand portfolio age and expected performance |
| CollectorName | Individual collector assigned to accounts | Identify specific team members |
| Count | Number of accounts assigned to this collector | Assess workload distribution |
| ActPrin | Total principal balance assigned to collector | Understand the dollar value of collector's assignments |
| CurMonth | Payments collected in current month | Track monthly performance trends |
| TotalPayments | All payments collected to date | Measure overall collector effectiveness |
| TargetLiq | Target liquidation rate percentage | The goal set for this portfolio |
| CurLiqRate | Current month's liquidation rate | Monitor progress toward monthly goals |
| TotalLiqRate | Overall liquidation rate achieved | Compare actual vs. target performance |
| Needed | Dollar amount needed to reach target | Focus collection efforts where most needed |
Using This Report
Report Filter
The Portfolio Liquidation by Collector report includes a Portfolio filter that allows you to:
- View All Portfolios: Select "Select Option" or leave blank to see collector performance across all portfolios
- Focus on Specific Portfolio: Choose a portfolio from the dropdown to analyze collector performance within that single portfolio
- Compare Portfolio Performance: Run the report multiple times with different portfolio selections to compare how collectors perform across different portfolio types
This filter is particularly useful when you want to:
- Evaluate collector strengths with specific portfolio types (e.g., medical debt, credit cards, utilities)
- Plan portfolio assignments based on past success
- Identify which collectors excel with newer vs. older portfolios
Common Use Cases
Monthly Performance Reviews
- Sort by CurLiqRate to identify top performers this month
- Compare individual performance against portfolio targets
- Recognize collectors exceeding expectations
Workload Balancing
- Review Count column to ensure fair account distribution
- Consider reassigning accounts from overloaded collectors
- Match collector strengths with portfolio types
Training Identification
- Find collectors with low liquidation rates
- Identify patterns across similar portfolios
- Plan targeted training interventions
Strategic Planning
- Use TotalLiqRate to assess long-term performance
- Identify which collectors excel with specific portfolio types
- Plan future portfolio assignments based on past success
Key Metrics to Watch
- Liquidation Rate vs. Target: Collectors consistently below target may need support
- Account Count vs. Performance: High performers with capacity could handle more accounts
- Current vs. Total Performance: Identify improving or declining performance trends
- Needed Amount: Focus collection efforts on portfolios furthest from goals
Taking Action
Based on your report findings, consider these actions:
For High Performers
- Recognize and reward success
- Have them mentor other collectors
- Consider increasing their account assignments
- Document their best practices
For Underperformers
- Schedule one-on-one coaching sessions
- Review their collection techniques
- Provide additional training resources
- Consider temporary reduced workload for skill building
For Portfolio Management
- Reassign accounts from struggling collectors to top performers
- Match collector expertise with portfolio characteristics
- Set realistic individual targets based on historical performance
- Create specialized teams for challenging portfolios
Best Practices
- Regular Review: Check this report weekly to spot trends early
- Combine with Other Data: Use alongside Payment Dashboard for complete picture
- Set Individual Goals: Create personalized targets based on collector experience
- Document Success: When collectors exceed targets, understand and replicate their methods
Related Reports
- Portfolio Dashboard - For overall portfolio performance metrics
- Payment Dashboard - For detailed payment transaction analysis
- Collector Payment Performance Comparison - For success rate comparisons
- Financial Dashboard - For collector bonus and incentive tracking