All Accounts List

Overview

The All Accounts list displays your complete inventory of assigned accounts. This is the default view when you log into DebtRecoup and provides access to every account you have permission to work.

Accessing All Accounts

Click the All tab in the top navigation bar. The tab displays your total account count.

List Display

The All Accounts list shows accounts in a table with five columns:

• File Number - Unique identifier for the account
• Debtor Name - Primary account holder name
• Creditor - Original creditor name
• Phone - Primary phone number on file
• Status - Current account status

Finding Accounts

Use the Search tab to find specific accounts. Select a search field from the dropdown:

• File Number - Internal file identifier
• Account Number - Original account number
• Name - Debtor first or last name
• Phone - Any phone number on file
• Email - Email address
• SSN - Social Security Number (if permitted)

Enter your search term and results appear automatically as you type.

Navigating the List

Pagination

• Lists display 10 accounts per page
• Use Previous and Next buttons to navigate between pages
• Current position shown between navigation buttons

Opening Accounts

• Click any account row to open the account detail view
• Press Enter when an account is highlighted

Returning to the List

• Click the All tab to return
• Use browser back button
• Press Escape to close dialogs

Tips for Using All Accounts

Finding Specific Accounts

• Use the Search tab for the fastest lookup
• File Number and Account Number searches match exactly
• Name searches match partial text
• Phone searches work with or without formatting

Daily Workflow

• Start with All Accounts to see your complete inventory
• Use other tabs (Hot List, Call Backs, Work By) to focus on specific priorities
• Return to All Accounts when you need to find a specific account

Troubleshooting

List won't load:

• Check internet connection
• Clear browser cache
• Try logging out and back in
• Contact support if issue persists

Can't find an account:

• Try different search fields
• Check spelling of names
• Use partial phone numbers without formatting
• Verify the account is assigned to you

Related Topics

• New Accounts - Recently assigned accounts
• Hot List - Priority accounts
• Navigation Basics - Moving through the application