Client & Portfolio Management

Client & Portfolio Management lets you view and manage clients (companies that place accounts) and their portfolios (groups of accounts).

Click to enlarge - Client list (top) and portfolio list (bottom) for the selected client

How to Access

1. Click the Settings icon (gear icon) in the top navigation bar
2. Select Company from the left sidebar
3. Click Clients & Portfolios

What You'll See

The screen shows two sections:

Clients Section (Top)

A list with these columns:

• Client Name - The company name
• Client Code - Unique identifier
• Contact - Primary contact person
• Phone - Contact phone number
• Active - Yes/No status
• Actions - Edit and Delete buttons

Portfolios Section (Bottom)

When you select a client, their portfolios appear:

• Portfolio Name - Name of the portfolio
• Portfolio Code - Unique identifier
• Account Count - Number of accounts
• Total Balance - Sum of all account balances
• Actions - Edit, Delete, and Manage Access buttons

Working with Clients

Adding a New Client

1. Click Add Client button (green button, top right)
2. A form opens with these fields:

Required Fields:

• Client Name - Company name
• Client Code - Auto-fills or enter custom code
• Contact Name - Primary contact person
• Contact Email - Email for this contact
• Contact Phone - Phone number

Optional Fields:

• Address - Street address
• City, State, Zip - Location details
• Notes - Any special instructions

3. Fill in the information
4. Click Save to create
5. Or click Cancel to close

Editing a Client

1. Find the client in the list
2. Click Edit button (pencil icon)
3. Update the information
4. Click Save

Viewing Client Portfolios

1. Click on a client name in the list
2. The Portfolios section updates to show that client's portfolios
3. Click a different client to see their portfolios

Working with Portfolios

Adding a Portfolio

1. First, select a client from the client list
2. Click Add Portfolio button (appears after selecting client)
3. A form opens with these fields:

Required Fields:

• Portfolio Name - Descriptive name
• Portfolio Code - Auto-fills or custom
• Placement Date - When received (date picker)

Optional Fields:

• Description - Additional details
• Collection Goal % - Target percentage
• Notes - Special instructions

4. Fill in the information
5. Click Save to create
6. The portfolio appears in the list

Editing a Portfolio

1. Select the client first
2. Find the portfolio in the list
3. Click Edit button
4. Update information
5. Click Save

Managing Portfolio Access

1. Select the client
2. Find the portfolio
3. Click Manage Access button
4. A window opens showing:
   • List of all collectors
   • Checkboxes to grant/remove access
5. Check collectors who should access this portfolio
6. Click Save Access

Common Tasks

Set Up a New Client with Portfolio

1. Click Add Client
2. Enter client information
3. Click Save
4. Select the new client from list
5. Click Add Portfolio
6. Enter portfolio details
7. Click Save
8. Click Manage Access
9. Assign collectors
10. Click Save Access

Give Collector Access to Portfolio

1. Select the client
2. Find the portfolio
3. Click Manage Access
4. Check the collector's name
5. Click Save Access

Remove Portfolio Access

1. Select the client
2. Find the portfolio
3. Click Manage Access
4. Uncheck the collector's name
5. Click Save Access

Managing Multiple Portfolios

View All Portfolios for a Client

1. Click on the client name
2. All their portfolios display below
3. Shows total accounts and balances
4. Click column headers to sort

Search and Filter

Search Box (above lists):

• Type client or portfolio name
• Results filter as you type
• Clear to show all

Filter Options:

• Active/Inactive clients
• Date ranges
• Balance ranges

Bulk Operations

Select Multiple Portfolios:

1. Check boxes next to portfolios
2. Bulk Actions button appears
3. Options include:
   • Change access for multiple portfolios
   • Export portfolio list
   • Update settings

Understanding the Display

Client Status Indicators

• Active - Green "Yes" means client is active
• Inactive - Red "No" means no new accounts accepted
• Portfolio Count - Number shown in parentheses after name

Portfolio Information

• Account Count - Total accounts in portfolio
• Active Accounts - Accounts being worked
• Total Balance - Sum of all account balances
• Assigned Users - Number of collectors with access

Tips

Quick Tips

• Click client names to see their portfolios
• Use search to find specific clients quickly
• Check "Manage Access" regularly to ensure proper assignments
• Export client lists for reporting

Keyboard Shortcuts

• Tab - Move between fields
• Enter - Open selected item
• Escape - Close dialogs

Troubleshooting

Can't See Portfolios?

• Make sure you selected a client first
• Check if client has any portfolios
• Verify your permissions

Access Not Working?

• Confirm you saved after checking collectors
• Check if portfolio is active
• Verify collector accounts are active

Can't Delete?

• Portfolios with accounts cannot be deleted
• Must remove all accounts first
• Check for active assignments

What's Next

• Account Import - Import accounts into portfolios
• User Management - Create collector accounts
• Audit Logs - Track access changes