Communication Settings

Communication Settings allows administrators to configure call dispositions used throughout the system.

Click to enlarge - Communication settings interface

Accessing Communication Settings

1. Open Administration
2. In the Communications section, select Settings

Call Dispositions

Call dispositions are outcomes that collectors can assign to phone calls. These help track the results of contact attempts.

Creating a Call Disposition

1. Click the Add button
2. Fill in the disposition details:

Field	Description
Direction	Call direction: INBOUND, OUTBOUND, or BOTH
Name	Display name for the disposition
Description	Optional description of when to use this disposition

3. Click Add

Editing Call Dispositions

1. Click the Edit button (pencil icon) next to a disposition
2. Update the fields as needed
3. Click Save

Deleting Call Dispositions

1. Click the Delete button (trash icon) next to a disposition
2. Confirm the deletion

WARNING

Deleting a disposition may affect historical call records that reference it.

Where Dispositions Appear

Collectors see matching dispositions in the Log Call dialog. The list is filtered by the call direction: inbound calls show inbound and both-direction dispositions, outbound calls show outbound and both-direction dispositions, and transfer calls can use any disposition.

Communication Providers

Email, message, and notification provider configuration is managed separately under Communications > Providers.

For provider setup, see Communication Providers.

Related Documentation

• Communication Providers - Configure providers
• Manage Communications - Communication oversight
• Email Templates - Template creation
• Call Dispositions - Collector call logging workflow