Communication Settings

Communication Settings allows administrators to configure call dispositions used throughout the system.

Click to enlarge - Communication settings interface

Accessing Communication Settings

1. Click the settings icon in the top navigation bar
2. Select Communications from the left sidebar
3. Click on Settings

Call Dispositions

Call dispositions are outcomes that collectors can assign to phone calls. These help track the results of contact attempts.

Creating a Call Disposition

1. Click the Add button
2. Fill in the disposition details:

Field	Description
Direction	Call direction: INBOUND, OUTBOUND, or BOTH
Name	Display name for the disposition
Description	Optional description of when to use this disposition

3. Click Save

Editing Call Dispositions

1. Click the Edit button (pencil icon) next to a disposition
2. Update the fields as needed
3. Click Save

Deleting Call Dispositions

1. Click the Delete button (trash icon) next to a disposition
2. Confirm the deletion

WARNING

Deleting a disposition may affect historical call records that reference it.

Communication Providers

Email and SMS provider configuration is managed separately under Communications > Providers.

For email server configuration, see Email Servers.

Related Documentation

• Email Servers - Configure SMTP servers
• Manage Communications - Communication oversight
• Email Templates - Template creation