DebtRecoup

Sent Communications ​

Communication Management

This page describes the Sent tab in Communication Management. For an overview of all communication queues and general management features, see Communication Management Overview.

Sent Communications Interface
Click to enlarge

Overview ​

The Sent Communications page displays all emails and SMS messages that have been successfully delivered to debtors. This interface provides a complete record of outbound communications, allowing you to review delivery history, verify message content, and maintain an audit trail for compliance purposes.

Key Benefits ​

  • Delivery Confirmation: Verify that communications have been successfully sent to debtors
  • Audit Trail: Maintain a complete historical record of all outbound messages for compliance and reporting
  • Content Review: Preview the exact message content that was delivered to each recipient
  • Quick Navigation: Access associated accounts directly from the communication record

Understanding Your Data ​

ColumnDescription
OnThe date and time when the communication was successfully delivered
File NumberThe account identifier associated with the communication (clickable to navigate to account)
TypeThe communication channel used (EMAIL or SMS)
ToThe recipient email address or phone number
TemplateThe name of the message template used, or "Custom Message" for manually composed communications

Using This Feature ​

Viewing Sent Communications ​

  1. Navigate to Administration > Communication Management > Sent
  2. The list displays all communications with a SENT status, sorted by most recent first
  3. Use pagination controls at the bottom to navigate through results (100 rows per page)
  4. Click on any column header to sort the list by that field

Previewing a Communication ​

  1. Locate the communication you want to review in the list
  2. Click the eye icon in the actions column
  3. Review the full message content as it was delivered to the recipient
  4. Close the preview when finished
  1. Find the communication in the list
  2. Click the File Number link in the corresponding row
  3. The system navigates to the full account details page for context and follow-up actions

Best Practices ​

Verify Delivery Success

After sending important communications, check the Sent Communications page to confirm delivery. Communications that fail to deliver will appear in the Failed Communications queue instead.

Use for Compliance Documentation

The Sent Communications log serves as your audit trail for regulatory compliance. When responding to consumer disputes or regulatory inquiries, use this page to document exactly what was communicated and when.

Monitor Communication Patterns

Regularly review sent communications to identify patterns in your outbound messaging. This helps ensure consistent communication practices and appropriate contact frequency with debtors.

DebtRecoup is a product of Global SaaS Group.

All rights reserved.