Debtor Information

Overview

Debtor information forms the foundation of effective account management in DebtRecoup. This section covers how to view, update, and manage all debtor-related data within the system.

Debtor Tab Overview

Click to enlarge - Complete debtor information display

The Debtor tab is the primary location for viewing and managing debtor information. It displays:

• Personal details
• Contact information
• Employment data
• Account summary

Personal Information

Core Demographics

The system tracks essential debtor information:

• Full Name - First, middle, last name
• Social Security Number - For identification
• Date of Birth - Age verification
• Gender - If provided
• Marital Status - When relevant

Identification

Proper identification includes:

• Primary ID (SSN)
• Secondary IDs if available
• Aliases or AKAs
• Previous names

Contact Information

Phone Numbers

DebtRecoup manages multiple phone types:

• Primary Phone - Main contact number
• Cell Phone - Mobile numbers
• Home Phone - Residential lines
• Work Phone - Employment contact
• Other Phones - Additional numbers

Phone Management

For each phone number:

• Type designation
• Best time to call
• Do not call flags
• Verification status
• Good number marking

Email Addresses

Email information includes:

• Primary email
• Secondary emails
• Work email
• Verification status
• Opt-out preferences

Physical Addresses

Click to enlarge - Address management interface

Address types managed:

• Current residence
• Previous addresses
• Work addresses
• Mailing addresses
• Alternate addresses

Employment Information

Current Employment

Track current job details:

• Employer name
• Position/Title
• Work phone
• Work address
• Employment dates

Employment History

Previous employment records:

• Past employers
• Duration of employment
• Contact information
• Verification status

Income Information

When available:

• Income range
• Pay frequency
• Direct deposit info
• Garnishment eligibility

Additional Information

References

Click to enlarge - Personal and professional references

Reference management includes:

• Personal references
• Professional contacts
• Emergency contacts
• Relationship to debtor

Special Circumstances

Deceased Accounts

Click to enlarge - Estate and deceased account details

For deceased debtors:

• Date of death
• Verification method
• Estate information
• Executor details

Legal Representation

Click to enlarge - Legal representation information

Attorney information:

• Law firm details
• Attorney name
• Contact restrictions
• Representation scope

Updating Information

Edit Capabilities

To update debtor information:

1. Navigate to appropriate tab
2. Click Edit button
3. Make necessary changes
4. Save updates

Validation Rules

System validates:

• Phone number formats
• Email address structure
• SSN format
• Required fields

Change Tracking

All updates tracked:

• Who made changes
• When changes occurred
• Previous values
• Change reasons

Data Quality

Verification Status

Information can be marked as:

• Verified
• Unverified
• Disputed
• Updated

Skip Tracing

When information is outdated:

• Mark as bad
• Initiate skip trace
• Update when found
• Document source

Best Practices

• Verify information during contact
• Update immediately when changed
• Document verification source
• Note discrepancies

Privacy and Security

Data Protection

Debtor information is:

• Encrypted in storage
• Access controlled
• Audit logged
• Retention managed

Compliance

Follow regulations for:

• Data collection
• Information storage
• Access restrictions
• Sharing limitations

Sensitive Data

Handle carefully:

• Social Security Numbers
• Financial information
• Medical conditions
• Protected classes

Account Summary Information

Financial Summary

The debtor tab also shows:

• Original balance
• Current balance
• Last payment amount
• Last payment date
• Total paid

Account Status

Current status indicators:

• Account age
• Days since last payment
• Collection status
• Special flags

Working with Debtor Information

During Calls

While on calls:

• Verify identity first
• Confirm current information
• Update any changes
• Note verification method

Information Gathering

Ask about:

• Current contact info
• Employment changes
• Best contact times
• Payment ability

Documentation

Always document:

• Information sources
• Verification methods
• Update reasons
• Debtor confirmations

Common Tasks

Adding New Information

To add new data:

1. Click appropriate section
2. Select Add option
3. Enter new information
4. Save with notes

Correcting Errors

When fixing mistakes:

1. Document the error
2. Make correction
3. Note reason for change
4. Verify if possible

Marking Bad Information

For invalid data:

1. Mark as invalid
2. Document why bad
3. Attempt to find correct
4. Update when located

Related Features

Integration Points

Debtor information integrates with:

• Skip tracing
• Letter generation
• Email communications
• Payment processing

Reporting

Debtor data used in:

• Account reports
• Contact analysis
• Demographics reports
• Performance metrics

Troubleshooting

Can't edit information:

• Check permissions
• Verify account status
• Ensure not locked
• Contact supervisor

Validation errors:

• Check format requirements
• Verify data accuracy
• Review error messages
• Try different format

Missing information:

• Run skip trace
• Check references
• Review old notes
• Ask during contact

Related Topics

• Account Tabs - All available tabs
• Skip Tracing - Finding information
• Debtor Information - Managing contacts
• Privacy Compliance - Data handling rules