DebtRecoup

Processing Payments ​

This guide explains how to record payments in DebtRecoup using the payment processing interface.

Payment Types ​

DebtRecoup supports two main payment types:

Single Payment ​

Single Payment Modal
Click to enlarge - Single payment processing interface

Payment Plan ​

Payment Plan Modal
Click to enlarge - Payment plan setup interface

Opening the Payment Modal ​

  1. Click the Take Payment button in the action toolbar
  2. The Payment modal opens
  3. Choose between Single Payment or Payment Plan tabs

Processing a Single Payment ​

Required Fields ​

  1. Payment Method

    • Select from dropdown
    • Options include Manual Payment Processing, Credit Card, ACH, etc.

  2. Payment Date

    • Defaults to today
    • Click to select different date
    • Use calendar picker

  3. Amount

    • Enter payment amount
    • Use negative sign for refunds
    • Decimal places allowed

  4. Type

    • Partial Payment
    • Balance in Full
    • Settlement
    • Other options per configuration

Credit Distribution ​

The Credit To section shows:

  • Where payment will be applied
  • Percentage allocation
  • Can be modified if permissions allow

Payment History ​

The right side displays:

  • Previous payments
  • Payment dates
  • Status (Posted, Declined, etc.)
  • Payor names
  • Amounts

Setting Up a Payment Plan ​

Additional Fields for Payment Plans ​

  1. Start Date

    • When first payment processes
    • Must be future date
    • Consider processing time

  2. First Payment Amount

    • Initial payment amount
    • Can differ from recurring amount

  3. Frequency

    • Weekly
    • Bi-weekly
    • Monthly
    • Custom intervals

  4. Number of Payments

    • Total payments in plan
    • Leave blank for ongoing
    • System calculates end date

  5. Weekly/Monthly Payments Of

    • Regular payment amount
    • Must be greater than zero
    • System calculates total

  6. Ending On

    • Calculated end date
    • Based on frequency and count
    • Adjustable if needed

Payment Processing Steps ​

For Single Payments ​

  1. Open payment modal
  2. Select payment method
  3. Enter amount
  4. Choose payment type
  5. Review credit distribution
  6. Click Payment button
  7. Wait for confirmation

For Payment Plans ​

  1. Open payment modal
  2. Click Payment Plan tab
  3. Enter start date
  4. Set payment amounts
  5. Choose frequency
  6. Specify number of payments
  7. Review total calculations
  8. Click Add Payment Plan

Payment Statuses ​

After processing, payments show as:

  • Posted - Successfully processed
  • Pending - Awaiting processing
  • Declined - Payment failed
  • Reversed - Payment cancelled

Payment Methods ​

Manual Payment Processing ​

  • Cash payments
  • Money orders
  • Manual checks
  • Wire transfers

Electronic Payments ​

  • Credit cards
  • Debit cards
  • ACH transfers
  • Electronic checks

Viewing Payment History ​

In Payment Modal ​

  • Shows recent payments
  • Displays status
  • Lists payor information
  • Shows amounts

In Payments Tab ​

  • Complete payment history
  • Detailed transaction info
  • Payment methods used
  • Processing details

Common Scenarios ​

Partial Payment ​

  1. Select "Partial Payment" type
  2. Enter amount received
  3. System updates balance
  4. Records partial payment

Payment in Full ​

  1. Select "Balance in Full"
  2. Amount auto-populates
  3. Verify total correct
  4. Process payment

Settlement Payment ​

  1. Requires settlement agreement
  2. Enter agreed amount
  3. Select "Settlement" type
  4. Adds settlement notation

Error Handling ​

Payment Won't Process:

  • Check required fields
  • Verify payment method active
  • Check amount format
  • Review error messages

Declined Payments:

  • Note shows in history
  • Status marked as Declined
  • Try different payment method
  • Update payment information

Duplicate Payment Warning:

  • System checks for duplicates
  • Review recent payments
  • Confirm if intentional
  • Override if necessary

Payment Corrections ​

Reversing Payments ​

  • Locate payment in history
  • Use reversal function
  • Document reason
  • Creates offsetting entry

Editing Payments ​

  • Some fields editable
  • Depends on status
  • May require permissions
  • Audit trail maintained

Receipts and Confirmations ​

Payment Receipts ​

  • Generated after processing
  • Can be printed
  • Emailed to debtor
  • Stored in system

Confirmation Numbers ​

  • Unique transaction ID
  • Reference for disputes
  • Tracking purposes
  • Required for reversals

DebtRecoup is a product of Global SaaS Group.

All rights reserved.