Notifications

DebtRecoup's notification system keeps you informed of important events in real-time. Notifications appear instantly when significant actions occur on accounts you're working with.

Accessing Notifications

Click the bell icon in the top navigation bar to open the Notifications drawer. A red badge shows your unread notification count.

Notification Types

Notifications are color-coded by severity to help you quickly identify their importance:

Severity	Color	Icon	Use Case
Success	Green	Checkmark	Payment posted, action completed successfully
Info	Blue	Info circle	General updates, status changes
Warning	Yellow	Exclamation	Attention needed, payment at risk
Error	Red	X circle	Failed payment, action error

Notification Drawer

The notification drawer slides in from the right side of the screen and displays:

Header

• Bell icon with unread count badge
• Mark all as read button to clear all unread indicators

Sound Toggle

• Toggle notification sounds on/off
• Your preference is saved to your user profile
• When enabled, you'll hear an audio alert for new notifications

Notification List

Each notification shows:

• Severity icon - Color-coded indicator
• Title - Brief description of the event
• Message - Detailed information
• Timestamp - Relative time (e.g., "2 minutes ago")
• Action button - Quick access to related account (when applicable)

Pagination

Navigate through older notifications using the page controls at the bottom.

Real-Time Updates

Notifications use WebSocket technology to deliver updates instantly:

• No refresh needed - New notifications appear automatically
• Toast alerts - When the drawer is closed, new notifications pop up as toast messages
• Sound alerts - Optional audio notification for new events
• Badge counter - Updates in real-time as new notifications arrive

Notification Actions

Some notifications include action buttons for quick access:

View Account

When a notification relates to a specific account, click View Account to navigate directly to that account's details page.

Managing Notifications

Mark as Read

• Click on any unread notification to mark it as read
• Unread notifications have a highlighted background and a blue dot indicator
• Read notifications appear with a standard background

Mark All as Read

Click Mark all as read in the drawer header to clear all unread indicators at once.

Sound Preferences

1. Open the Notifications drawer
2. Use the On/Off toggle to enable or disable notification sounds
3. Your preference is automatically saved

Common Notification Events

You may receive notifications for:

• Payment Posted - A payment was successfully processed
• Payment Declined - A payment attempt failed
• Payment Request - A debtor requested to be contacted
• Account Assignment - An account was assigned to you
• Trigger Actions - Automated triggers that generate notifications

Troubleshooting

Not Receiving Notifications

1. Ensure you're logged in and the session is active
2. Check that your browser allows notifications from DebtRecoup
3. Verify your network connection is stable
4. Try refreshing the page to re-establish the WebSocket connection

Sound Not Playing

1. Check that notification sounds are toggled On
2. Verify your device volume is not muted
3. Ensure your browser is not blocking audio autoplay
4. Try clicking anywhere on the page first (some browsers require user interaction)

Missing Notification Count

If the badge count seems incorrect:

1. Open the Notifications drawer to sync the count
2. Refresh the page if needed
3. The count updates automatically when you mark notifications as read

Best Practices

Stay Informed

Keep the notification sound enabled during active collection work to immediately know when important events occur.

Regular Review

Check your notifications at the start and end of each work session to ensure you haven't missed important updates.

Quick Actions

Use the View Account button on notifications to quickly navigate to accounts that need attention.

Related Topics

• Automation - Set up triggers that generate notifications
• Call Backs - Schedule follow-ups that may trigger notifications
• Payment Processing - Understand payment-related notifications
• Payment Portal - Portal payments generate notifications