Audit Logs

Audit Logs provide a record of system activities and account actions within DebtRecoup.

Click to enlarge - Audit log viewer showing system activity history

Accessing Audit Logs

1. Open Administration
2. In the Company section, select Audit Logs

Log Display

The audit logs interface shows two tabs:

System Tab

Shows system-level activities such as:

• User logins
• Configuration changes
• System events

Accounts Tab

Shows account-level activities such as:

• Status changes
• Payment recording
• Note additions
• Contact updates

Log Entry Fields

Each log entry displays:

Column	Description
On	Timestamp of the action
Who	User who performed the action (or "System")
Action	Description of what occurred
File Number	Account file number (Accounts tab only)

Filtering Logs

Account Logs Filtering

When viewing the Accounts tab, you can filter by:

• Search by File Number - Find account log entries for a specific file number
• Client - Show logs for a specific client's accounts
• Portfolio - Filter by portfolio
• Assigned To - Filter by collector assignment

Click Add Filter to add Client, Portfolio, or Assigned To filters.

Pagination

Logs display 50 entries per page. Use the pagination controls to navigate through results.

Using Audit Logs

Track Account Changes

1. Click the Accounts tab
2. Optionally filter by client, portfolio, or collector
3. Review the activity history for matching accounts

Review System Activity

1. Click the System tab
2. Review login attempts and system events

Best Practices

• Review audit logs periodically for unusual activity
• Use client/portfolio filters when investigating specific accounts
• Check logs when troubleshooting account issues

Related Documentation

• User Management - Managing user accounts
• Company Settings - System configuration