Good Numbers

Overview

The Good Numbers feature helps identify and prioritize accounts with verified, working phone numbers where successful contact has been made. This tool improves efficiency by focusing efforts on accounts with the highest likelihood of contact.

Accessing Good Numbers

Navigation

• Click the Good Numbers button in the top navigation
• Shows count of accounts with good numbers
• Filters to proven contact numbers
• Displays contactable accounts

What Makes a "Good Number"

Criteria

A number is marked as "good" when:

• Right party contact confirmed
• Number answered by debtor
• Successful conversation occurred
• Number verified current

Automatic Marking

Numbers may be marked good when:

• Debtor answers and confirms identity
• Payment made after call
• Successful negotiation
• Appointment scheduled

Manual Marking

Collectors can mark numbers good:

• After positive contact
• When verifying information
• Following successful calls
• During skip trace confirmation

Good Numbers List

Display Information

The Good Numbers view shows:

• Accounts with verified numbers
• Last successful contact date
• Number type (cell, home, work)
• Time zone
• Best time to call

Prioritization

Accounts sorted by:

• Last contact date
• Account balance
• Days since last payment
• Client priority

Using Good Numbers

Daily Workflow

Incorporate Good Numbers by:

• Starting with proven contacts
• Maximizing productive time
• Achieving higher contact rates
• Building on success

Call Strategy

When calling good numbers:

• Reference previous conversations
• Build on established rapport
• Focus on resolution
• Maintain positive relationship

Time Management

Good Numbers help by:

• Reducing wasted attempts
• Increasing right party contacts
• Improving conversion rates
• Maximizing productivity

Number Management

Maintaining Quality

Keep numbers "good" by:

• Regular contact
• Updating changes promptly
• Verifying periodically
• Documenting quality

When Numbers Go Bad

Remove good status when:

• Number disconnected
• Wrong party answers
• Debtor requests no contact
• Number reassigned

Adding New Good Numbers

Mark new numbers good when:

• Skip trace finds valid number
• Reference provides contact
• Debtor provides update
• Transfer from another account

Features and Functions

Filtering Options

Filter good numbers by:

• Number type
• Last contact date
• Geographic area
• Time zone

Bulk Operations

With multiple accounts:

• Export good number lists
• Assign to specific collectors
• Create call campaigns
• Schedule callbacks

Integration

Good Numbers integrate with:

• Dialer systems
• Call scheduling
• Performance metrics
• Quality scores

Best Practices

Contact Frequency

• Don't overuse good numbers
• Space calls appropriately
• Respect debtor preferences
• Maintain number quality

Documentation

Always document:

• Successful contacts
• Number confirmations
• Best times to call
• Special instructions

Number Protection

Protect good numbers by:

• Following contact rules
• Maintaining professionalism
• Honoring agreements
• Avoiding harassment

Strategic Use

Collection Strategy

Use good numbers for:

• Payment arrangements
• Settlement negotiations
• Important updates
• Time-sensitive matters

Campaign Planning

Good numbers ideal for:

• Payment campaigns
• Settlement drives
• Update requests
• Special programs

Team Allocation

Distribute good numbers:

• To experienced collectors
• Based on skill sets
• For training purposes
• By language needs

Performance Impact

Success Metrics

Good numbers typically show:

• Higher contact rates
• Better payment rates
• Shorter call times
• Improved resolution

ROI Calculation

Track good number value:

• Payments per contact
• Time saved
• Resolution rate
• Cost per contact

Advanced Features

Predictive Analysis

System may identify:

• Best call times
• Optimal frequency
• Success patterns
• Risk indicators

Number Scoring

Numbers may be scored by:

• Success rate
• Payment correlation
• Contact quality
• Historical performance

Smart Routing

Good numbers can be:

• Auto-assigned
• Skill-based routed
• Time-zone optimized
• Priority queued

Maintaining the List

Regular Reviews

Periodically:

• Verify number quality
• Remove bad numbers
• Update information
• Clean the database

Quality Control

Monitor for:

• Declining contact rates
• Changed numbers
• Do not call requests
• Compliance issues

Team Feedback

Encourage collectors to:

• Report bad numbers
• Update contact info
• Share success tips
• Maintain accuracy

Common Scenarios

New Good Number Found

When finding new good number:

1. Verify with debtor
2. Update account immediately
3. Mark as good number
4. Document source

Good Number Stops Working

When number fails:

1. Verify disconnection
2. Attempt skip trace
3. Remove good status
4. Document change

Multiple Good Numbers

When account has several:

• Rank by success rate
• Note best times
• Rotate usage
• Track effectiveness

Troubleshooting

Not seeing good numbers:

• Check filter settings
• Verify marking process
• Review permissions
• Refresh the list

Numbers not marked good:

• Document successful calls
• Update number status
• Check system rules
• Ask supervisor

Good numbers failing:

• Verify recent changes
• Check contact frequency
• Review call times
• Update as needed

Tips for Success

Maximize Value

• Use good numbers strategically
• Focus on resolution
• Build relationships
• Track outcomes

Maintain Quality

• Keep information current
• Document thoroughly
• Follow best practices
• Monitor performance

Share Knowledge

• Report new good numbers
• Share successful approaches
• Help team members
• Maintain database

Related Topics

• Skip Tracing - Finding new numbers
• Call Strategy - Effective calling
• Contact Management - Managing all contacts
• Performance Metrics - Tracking success