Good Numbers
Overview
The Good Numbers view identifies accounts that have been marked as Good Number accounts. This helps collectors prioritize accounts that are more likely to have reachable contact information.
Accessing Good Numbers
To view accounts marked as Good Numbers:
- Open the account-list view selector
- Select Good Numbers
- The account list filters to accounts whose account type is Good Number
What Makes a "Good Number"
DebtRecoup uses two related indicators:
- Account type - The account can be toggled into or out of the Good Numbers account list.
- Phone status - Individual phone numbers on the debtor's Phone #s tab can be marked Good Number, Wrong Number, Disconnected, or Other.
Non-good phone numbers appear greyed out in the phone table so collectors can avoid unreliable numbers.
Marking Numbers as Good
Mark an Account as Good Number
- Open the account
- Use the toolbar status menu
- Select Set as Good Number
- Confirm the prompt
If the account is already in Good Numbers, the same toolbar action changes to Remove From Good Numbers.
Mark a Phone Number as Good
- Open the account
- Select Debtor > Phone #s
- Click the edit button for the phone number
- Set Status to Good Number
- Click Save
The Number add action starts new phone numbers as Alternate and Good Number. A saved Primary phone number must have Good Number status.
Using Good Numbers Effectively
Focus on Good Numbers accounts when:
- Starting your daily calls
- Following up on payment arrangements
- Conducting settlement negotiations
- Making time-sensitive contacts
Good Numbers accounts are useful for productive contact work, but the view depends on the account-level Good Number flag. Review the Phone #s tab when you need to confirm which specific number is marked good.
Related Topics
- Skips - Accounts needing location
- Account Management - Managing account information
- All Accounts - Complete account list
- Call Dispositions - Logging call outcomes and phone status