DebtRecoup

Communication Management Overview ​

Preview and approve a valid email, confirm it moves to Scheduled, then identify edit and delete actions for a reserved invalid recipient.

The Communication Management interface provides administrators with oversight and control of account communications, including email, SMS, and MMS messages. The Manage page organizes communications by status so administrators can approve, edit, preview, retry, and track messages from one place.

Communication Management Interface
Click to enlarge - Communication management dashboard

Accessing Communication Management ​

  1. Open Administration
  2. In the Communications section, select Manage

Communication Queues ​

The Manage page organizes communications into tabs based on their status. Each tab uses a paginated table with account links and communication details.

To Approve ​

Communications requiring administrator review before sending appear in the To Approve tab. Selected rows can be approved in bulk.

For detailed information about reviewing and approving communications, see To Approve Communications.

Scheduled ​

Future-dated email, SMS, and MMS messages waiting for delivery appear in the Scheduled tab. Administrators can edit, preview, or delete scheduled communications before they are sent.

For detailed information about managing scheduled communications, see Scheduled Communications.

Sent ​

Successfully sent communications appear in the Sent tab. Use this queue to verify delivery history and preview sent content.

For detailed information about reviewing sent communications, see Sent Communications.

Received ​

Inbound messages from debtors appear in the Received tab. Administrators can view received content and start an SMS reply from the related account.

For detailed information about managing inbound communications, see Received Communications.

Failed ​

Communications that encountered delivery errors appear in the Failed tab. Use View & Retry to reopen the communication and resend or reschedule it.

For detailed information about handling failed communications, see Failed Communications.

Communication Types ​

DebtRecoup supports email, SMS, and MMS communication channels:

Email ​

  • Template-based messaging with variable substitution
  • Rich text formatting
  • Scheduling for future delivery
  • Delivery status tracking

SMS ​

  • Template-based text messaging
  • Phone number selection from debtor records
  • Scheduling with time zone awareness
  • Delivery confirmation

MMS ​

  • Template-based multimedia messaging
  • Optional image content from MMS templates
  • Scheduling and approval workflows shared with SMS messages

Communication providers are configured under Communications > Providers. Notification providers are also configured there for automation-driven notifications.

Best Practices ​

Approval Guidelines ​

  1. Process approvals promptly to avoid communication delays
  2. Apply consistent standards across all reviewers
  3. Provide specific feedback when rejecting communications

Quality Control ​

  1. Review templates regularly for accuracy
  2. Verify merge fields populate correctly
  3. Schedule communications for appropriate times
  4. Monitor frequency to avoid over-communication

Troubleshooting ​

Communications Stuck in Queue ​

  • Check approval status and verify recipient data
  • Review provider configuration under Communications > Providers

High Bounce Rates ​

  • Validate email addresses before sending
  • Review content for spam triggers
  • Verify sender reputation

Template Errors ​

  • Check variable names match account fields
  • Verify data availability for merge fields
  • Test with sample data before bulk sends

Delivery Failures ​

  • Check recipient contact permissions
  • Verify contact information accuracy
  • Review the failed communication and provider response before retrying

DebtRecoup is a product of Global SaaS Group.

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