Skips

Click to enlarge - Skips filter showing accounts needing location

Overview

The Skips filter identifies accounts where the debtor cannot be located using existing contact information. These accounts are flagged for skip tracing - the process of finding current contact information.

Accessing Skips

To view accounts needing skip tracing:

1. Click the Skips button in the top navigation filter bar
2. The account list filters to show only accounts marked as skips
3. A count badge shows the number of skip accounts

What Makes an Account a "Skip"

An account is marked as a skip when:

• All known phone numbers are disconnected or wrong
• Mail has been returned as undeliverable
• The debtor cannot be reached at known addresses
• Contact information is outdated or invalid

Working Skip Accounts

When you identify an account that needs skip tracing:

1. Mark the account as a skip using the appropriate status or flag
2. The account will then appear in the Skips filter
3. Use external skip tracing services to locate new contact information
4. Update the account with any new information found
5. Remove the skip designation once valid contact info is obtained

Best Practices

• Document all failed contact attempts before marking as skip
• Note which numbers/addresses have been tried
• Update accounts promptly when new information is found
• Prioritize high-balance skip accounts

Related Topics

• Good Numbers - Accounts with verified contacts
• Account Management - Managing account information
• All Accounts - Complete account list