DebtRecoup

Payment Processing ​

Overview ​

DebtRecoup provides comprehensive payment processing capabilities including single payments, payment plans, and credit splitting between collectors. The system tracks all payment activity and maintains detailed transaction histories.

Payment Modal ​

Accessing Payments ​

Payment Modal - Single Payment
Click to enlarge - Single payment entry interface

To process a payment:

  1. Open the account
  2. Click Take Payment button
  3. Payment modal opens
  4. Select payment type
  5. Enter payment details

Payment Tabs ​

The payment modal contains two main tabs:

  • Single Payment - One-time payments
  • Payment Plan - Recurring payment schedules

Single Payments ​

Payment Fields ​

Payment Method:

  • Manual Payment Processing
  • Credit Card
  • ACH/Bank Transfer
  • Check
  • Money Order
  • Other methods as configured

Payment Date:

  • Defaults to today
  • Can backdate if needed
  • Must follow business rules
  • Affects posting date

Amount:

  • Enter payment amount
  • Can be partial or full
  • Validates against balance
  • Shows remaining balance

Type:

  • Partial Payment
  • Balance in Full
  • Settlement
  • Other types per configuration

Credit Attribution ​

Payment with Credit Split
Click to enlarge - Splitting payment credit between collectors

Credit To:

  • Assign credit for payment
  • Can split between collectors
  • Percentage based
  • Affects commissions

To split credit:

  1. Add additional collector rows
  2. Assign percentages
  3. Must total 100%
  4. System validates split

Payment History ​

The right side shows:

  • Previous payments
  • Payment dates and amounts
  • Payment status
  • Payor information
  • Reference numbers

Payment Plans ​

Creating Payment Plans ​

Payment Plan Setup
Click to enlarge - Payment plan configuration interface

Start Date:

  • When plan begins
  • First payment date
  • Cannot be past date
  • Considers processing time

Amount:

  • Payment amount per installment
  • Consistent across plan
  • Or custom per payment
  • Validates against balance

Type:

  • Balance in Full - Calculates installments
  • Custom Plan - Set amounts
  • Settlement Plan - Reduced balance
  • Client-specific types

First Payment Amount:

  • Can differ from regular amount
  • Down payment option
  • Immediate payment
  • Reduces remaining balance

Frequency:

  • Weekly
  • Bi-weekly
  • Monthly
  • Custom intervals

Number of Payments:

  • Total installments
  • Calculates end date
  • Shows total collected
  • Adjusts for balance

Ending On:

  • Final payment date
  • Calculated from frequency
  • Must be reasonable
  • Shows plan duration

Payment Processing ​

Manual Processing ​

For manual payment entry:

  1. Select payment method
  2. Enter reference number
  3. Add any notes
  4. Submit payment
  5. Print receipt if needed

Integrated Processing ​

For integrated payments:

  • Real-time processing
  • Automatic validation
  • Instant confirmation
  • Receipt generation

Payment Validation ​

System validates:

  • Payment amount limits
  • Method availability
  • Account eligibility
  • Duplicate prevention

Payment Status ​

Status Types ​

Payments can have status:

  • Posted - Successfully processed
  • Pending - Awaiting processing
  • Declined - Payment failed
  • Reversed - Payment reversed
  • NSF - Insufficient funds

Status Updates ​

Payment status updates:

  • Automatically from processor
  • Manually by authorized users
  • Through batch processing
  • Via integration updates

Payment Features ​

Receipt Generation ​

  • Automatic receipts
  • Email delivery option
  • Print capabilities
  • Custom receipt formats

Payment Confirmation ​

  • Confirmation numbers
  • Email confirmations
  • SMS notifications
  • Letter generation

Payment Reversal ​

For reversed payments:

  • Reason required
  • Supervisor approval
  • Balance adjustment
  • Commission impact

Payment History Tab ​

Payment History
Click to enlarge - Complete payment history view

The Payments tab shows:

  • All payment attempts
  • Successful payments
  • Failed transactions
  • Payment methods
  • Processing details

Payment Tracking ​

Payment Metrics ​

Track payment performance:

  • Total collected
  • Payment frequency
  • Average payment size
  • Method preferences

Payment Patterns ​

Identify patterns:

  • Best payment days
  • Preferred methods
  • Seasonal variations
  • Success rates

Compliance ​

Payment Compliance ​

Ensure compliance with:

  • Payment recording rules
  • Receipt requirements
  • Disclosure obligations
  • Retention policies

Documentation ​

All payments require:

  • Proper authorization
  • Accurate recording
  • Timely posting
  • Complete documentation

Advanced Features ​

Batch Payments ​

Process multiple payments:

  • Import payment files
  • Bulk processing
  • Validation checks
  • Exception handling

Recurring Payments ​

For automatic payments:

  • ACH authorization
  • Card on file
  • Scheduled processing
  • Failure handling

Payment Allocation ​

Payments can be allocated to:

  • Principal balance
  • Interest (if applicable)
  • Fees
  • Custom allocation rules

Troubleshooting ​

Payment won't process:

  • Check payment method
  • Verify account status
  • Confirm authorization
  • Review validation errors

Credit split issues:

  • Ensure totals 100%
  • Verify collector active
  • Check permissions
  • Clear and retry

Payment plan problems:

  • Validate all fields
  • Check date logic
  • Verify frequency rules
  • Contact support

Best Practices ​

Payment Entry ​

  • Double-check amounts
  • Verify payment method
  • Document thoroughly
  • Process promptly

Payment Plans ​

  • Set realistic amounts
  • Consider processing time
  • Monitor compliance
  • Follow up on failures

Credit Attribution ​

  • Apply fairly
  • Document decisions
  • Follow policies
  • Maintain accuracy

DebtRecoup is a product of Global SaaS Group.

All rights reserved.