Features Overview
DebtRecoup provides a comprehensive set of features designed to streamline debt collection operations. These tools help collectors work efficiently while maintaining compliance and professionalism.
Core Features
Communication Tools
Email Communication
- Template-based email system
- Compliance-ready messages
- Delivery tracking
- Response management
Notes and Alerts
- Comprehensive note-taking
- Alert system for reminders
- Activity documentation
- Follow-up scheduling
Payment Management
Payment Processing
- Single payment entry
- Payment plan setup
- Credit splitting
- Multiple payment methods
By Payments
- Payment activity monitoring
- Status tracking
- Performance analysis
- Daily payment review
Scheduling and Organization
Calendar
- Visual work date management
- Callback scheduling
- Monthly planning view
- Account organization
Feature Integration
All features work together seamlessly:
- Notes document payment discussions
- Emails confirm payment arrangements
- Calendar tracks follow-up dates
- Alerts ensure timely action
Best Practices
Daily Workflow
- Check calendar for scheduled work
- Review payment activity
- Process new payments
- Send necessary communications
- Document all interactions
Documentation
- Use notes for every contact
- Set alerts for important dates
- Track payment promises
- Schedule appropriate follow-ups
Getting Started
New users should familiarize themselves with:
- Basic navigation and account access
- Note-taking standards
- Payment entry procedures
- Email template usage
- Calendar management
Advanced Usage
Experienced users can leverage:
- Bulk operations
- Custom workflows
- Integration features
- Reporting tools
- Team coordination
Support Resources
For additional help:
- Review individual feature documentation
- Check workflow guides
- Consult best practices
- Contact system administrator
Related Topics
- Getting Started - Basic navigation
- Account Management - Working with accounts
- Workflows - Step-by-step processes
- Account Lists - Managing work queues